At Dear Dainty, every piece is carefully inspected before it is packed and shipped. We take great care to ensure that your jewellery reaches you in perfect condition.

Because of the delicate nature of jewellery and hygiene considerations, we currently do not offer returns or refunds once an order has been delivered.

However, if you receive a damaged or incorrect item, we will gladly assist you.

Opening Video Requirement

To help us resolve any issues quickly and fairly, an unboxing video is mandatory for all claims.

Please ensure that:

• The video is recorded from the moment the package is opened
• The shipping label and packaging are clearly visible
• The entire unboxing process is recorded without cuts

Claims raised without an opening video may not be eligible for review.

Damaged or Incorrect Items

If you receive a product that is damaged or incorrect, please contact us within 7 days of delivery.

Kindly share the following with us:

• Your order number
• The opening video
• Clear photos of the product and packaging

After reviewing the issue, our team will guide you with the next steps.

Quality Assurance

Every Dear Dainty piece goes through a careful quality check before dispatch. We are committed to delivering jewellery that looks and feels exactly as promised.

Need Help?

If you have any questions regarding your order, feel free to reach out to us.

📩 Email: deardaintyofficial@gmail.com
📦 Please include your order number for faster assistance.

A Note From Us

Every Dear Dainty piece is packed with care and sent with the hope that it becomes part of your everyday moments. Thank you for choosing us.